Privacy Policy
Lusso Scents respects the privacy of its customers and is committed to protecting personal information in accordance with the General Data Protection Regulation (GDPR) and applicable Italian data protection legislation.
1. Information We Collect
Depending on how customers use our website and place orders, we may collect:
- Full name.
- Email address.
- WhatsApp/mobile number.
- Delivery address.
- City, province and postal code.
- Order details.
- Payment confirmation information.
- Communications with customer support.
2. How We Use Personal Information
We may use customer information to:
- Process and confirm orders.
- Contact customers through WhatsApp.
- Arrange deliveries.
- Provide payment instructions.
- Issue invoices.
- Handle returns and refunds.
- Respond to customer enquiries.
- Meet legal and accounting obligations.
3. Sharing Information
Information may be shared with service providers when necessary to fulfil orders, including courier companies, payment-related service providers, website providers and accounting professionals.
Information may also be disclosed where required by law.
4. Data Security
We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure.
5. Data Retention
Personal information is retained only for as long as necessary for the purposes described in this policy and for applicable legal retention periods.
6. Customer Rights
Under applicable data protection law, customers may have the right to:
- Access their personal information.
- Request correction of inaccurate information.
- Request deletion where legally applicable.
- Request restriction of processing.
- Object to certain processing.
- Request data portability.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with the competent data protection authority.
7. Contact
For privacy-related questions or requests:
Email: lussoscents6@gmail.com